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Harmonizing Voices in Healthcare: A Jungian Coaching and Lean Approach

Industry: Services

Keywords: Lean, Healthcare, Jungian coaching

Level: Intermediate


Co-Speaker: Andaluza Boncu, Innovation Director, ENVISO SRL, Bucharest, Romania

In the intricate and multifaceted world of healthcare, the task of aligning the diverse voices within a private healthcare network is a formidable challenge. However, it's a challenge that must be met head-on to ensure the smooth functioning and optimal performance of any healthcare organization.

Our presentation will delve into the transformative power of Jungian coaching and Lean methodology, two potent tools that can harmonize the Voice of the Customer (VOC - patients), Voice of the Business (VOB - executives), and Voice of the Process (VOP - medical personnel). The primary message we would like participants to take away from this session is that harmonizing VOC, VOB, and VOP is not only achievable but also beneficial for the overall performance, efficiency, and patient satisfaction in a private healthcare network.

By leveraging the principles of Jungian coaching and Lean methodology, healthcare organizations can create a unified vision that respects and integrates the perspectives of all stakeholders, leading to a more harmonious and productive work environment. Misalignment among these voices can lead to inefficiencies, misunderstandings, and dissatisfaction among patients, staff, and executives. By learning to harmonize these voices, participants can foster a more collaborative, efficient, and patient-centered healthcare environment, leading to improved patient outcomes and enhanced job satisfaction among healthcare professionals.

Our session will be structured to deliver maximum value to participants:

1. Case Study Presentation: We will commence with a comprehensive presentation of a real-life case study from a private healthcare network in European Union. This case study will illustrate the initial assessment, the identified issues, the collaborative work with VOC, VOB, and VOP groups, and the remarkable results achieved at the end using both Jungian coaching and Lean methodology.

2. Jungian Coaching and Lean Principles: Following the case study, we will delve into the theoretical aspects, explaining in detail the Jungian coaching method combined with Lean principles. Participants will learn how these tools can foster understanding, empathy, and alignment among stakeholders, and how they can be applied to streamline processes, eliminate waste, and improve efficiency in a healthcare setting.

3. Interactive Discussion and Real-Time Exercise: The session will include an interactive discussion segment, where participants can actively engage with us.

4. Conclusion: The harmonization of VOC, VOB, and VOP is not just an ideal to strive for, but a practical and achievable goal. The journey towards this goal may be challenging, but with the tools and knowledge we will present, we believe that healthcare organizations will be well-equipped to meet this challenge head-on.


Constantin Stan

Director, ENVISO SRL, Bucharest, Romania

Co-Speaker: Andaluza Boncu, Innovation Director, ENVISO SRL, Bucharest, Romania

Constantin Stan is the Managing Partner of Enviso, bringing over 20 years of experience in process improvement within large organizations. He spearheads Lean Six Sigma, Lean Management, Business Process Management, Innovation, and RPA projects, impacting both business processes and people's skills for continuous improvement development. As a certified Lean Six Sigma Master Black Belt, his expertise spans a wide array of industries and services, from high-speed trains (TGV) to banking services, and from the pharmaceutical industry to sales and distribution, from healthcare to government.

His experience extends to automotive, IT&C, logistics sectors, having successfully completed projects in countries such as France, Norway, the United Kingdom, Romania, Belgium, the Netherlands, Switzerland, Hong Kong, Costa Rica, Oman, Bulgaria, Germany, Singapore, Austria., Luxembourg. As an accredited international consultant, Constantin has trained and certified thousands of Lean Six Sigma Green Belts, Black Belts, and Master Black Belts.

He firmly believes that an organization's success cannot be sustained solely through continuous improvement efforts. Additionally, he maintains that in today's competitive and globalized world, performance is not just a condition for success, but a necessity for survival. Constantin is an engineer with a master's degree in business. He has also studied Big Data at MIT.


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