BIOGRAPHY

Cynthia Long

Leader, Business Process ReEngineering & Continuous Improvement, Intuit, San Diego, CA, USA

Cynthia Long is an award winning Continuous Improvement Leader, Strategist and Lean Six Sigma Master Black Belt. Over the last 20 years, her passion for Lean Six Sigma has led her to create, innovate, and be a Revolutionary Leader for Continuous Improvement. In her passion for sharing knowledge with others, she has presented Coast to Coast on such varied topics as: Strategic Conversations‐ Mentoring and Beyond,  Data; Driving from the Customer Seat,  Cost of Complexity,  Surviving Domestic Violence She and her team are finalists in the ICMI 2022 "Best Strategic Value to the Organization" Category. She speaks topics related to technology, Women-centric issues, and Lean Six Sigma Strategies

ABSTRACT

Build to Fit, Paint to Match; Lean Six Sigma in an Ever Changing Landscape

In this fast paced world how can you change the broken processes of the past that no longer serve your business?Gone are the days of having the time to implement a Formal Center of Excellence, and build up your belts from the inside. That takes time, money and resources. All of which are under high constraints in our world. You are being asked to deliver more, with less, and can you please complete that yesterday? Where and how do you start?START by Building to FIT – FIT LSS into your existing world. This presentation will go through the simple Lean Six Sigma tools that can significantly improve your process, without tons of overhead, training, tracking and supporting a fully fledged Center of Excellence.I will show you the simple to use and highly effective tools to leverage to make immediate improvements, and the most systematic method to build a contact center from the ground up via the "Build to Fit-Paint to Match" philosophy. This one simple session will allow you to be the driver in you companies journey into Innovation and Process Improvement via simple to implement tools and procedures.

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info@leanandsixsigma.org

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