Palm Ballroom 3
Track Chair: Marco Luzzatti;
RC: Adam Gilley

1:00 PM–1:35 PM; #LSS–031
Continuously Innovate Through Simplified Scientific Problem Solving Using Lean Six Sigma Principles Model

Phaniendra Somraj, Staff Program Manager, Teradata, San Diego, CA, USA

1:35 PM–2:10 PM; #LSS–032
Machine Learning: A Primer and a Manufacturing Application

Dr. Richard Titus Jr., Adjunct Faculty and Principal, Lehigh University and Titus Consulting, Bethlehem, PA, USA

2:10 PM–2:45 PM; #LSS–033
How the Six Sigma Belts Improve the Robotic Process Automation

Constantin Stan, CEO, ENVISO, Bucharest, Romania
Alexandra Niculae, Training Director, ENVISO, Bucharest, Romania

1:00 PM–1:35 PM; #LSS–041
Continually Improving Your Lean Six Sigma Program – NASA Style

Peggy Lynn Raines, Lean Six Sigma Program Manager, NASA Glenn Research Center, Cleveland, OH, USA
Mark Adrian, President and Chief Executive Officer, Adrian Technologies, Inc., Tanner, AL, USA

1:35 PM–2:10 PM; #LSS–042
How to Get Over 90% Lean & Six Sigma Certification Rates!

Angel Rivera, Director Continuous Improvement, Johnson & Johnson, Miami, FL, USA

2:10 PM–2:45 PM; #LSS–043
Managing WIP Limits With Objectives and Key Results

Dr. Mariya Breyter, Enterprise Agile Coach, Goldman Sachs, New York, NY, USA

1:00 PM–1:35 PM; #LSS–051
Innovate or Perish! You Can’t Be an Island. How to Inspire Your Teams to Embrace Design Thinking to Build Innovation

Cynthia Van Den Berge, Corporate Quality Advisor, FedEx, Cordova, TN, USA

1:35 PM–2:10 PM; #LSS–052
Integrating Design Thinking and Lean Six Sigma: A Case Study

Brandon Bieser, Strategic Initiatives Leader-Operational Excellence, Edward Jones, Saint Louis, MO, USA 

2:10 PM–2:45 PM; #LSS–053
DOE: Why Does It Have to Be So Complicated?

Jim Leonard, Sr. Consultant, Quality Support Group, Ave Maria, FL, USA

3:15 PM–3:50 PM; #LSS–061
Artificial Intelligence: Transforming Human & Machine Collaboration

Adam Gilley, Financial Consultant, Intuit, Orlando, FL, USA

3:50 PM–4:25 PM; #LSS–062

Deploying Artificial Intelligence to Revitalize Lean Six Sigma Deployments

Michael L. George, Sr., CEO, AI Technologies, The Colony, TX, USA

4:25 PM–5:00 PM; #LSS–063
Lean and AI Working Hand in Hand in Manufacturing

Patrick Durcinka, Director of Continuous Improvement, Kessington Aerospace, Elkhart, IN, USA

3:15 PM–3:50 PM; #LSS–071 
Process Mining for a Digitally Transformed World

Dr. Steven Remsen, Manager, Intel Corporation, Hillsboro, OR, USA

3:50 PM–4:25 PM; #LSS–072
Shark Tank - Taking the "Bite" Out of Project Idea Generation

David Harry, PMP, CSSBB, LBC, Black Belt Trainer, Process Whisperer Consultant, LLC, Greeneville, TN, USA

3:15 PM–3:50 PM; #LSS–081
Short Cutting CI = Failure

Mike Kelemen, CI System Manager, BAE Systems, York, PA, USA

3:50 PM–4:25 PM; #LSS–082
Effective and Efficient Problem Solving and Causal Attribution

David Auda, Reliability & Safety Engineer, Volvo/Mack Truck, Greensboro, NC, USA

4:25 PM–5:00 PM; #LSS–083
The Kaizen Event is Over - Now What?

Erin King, Corporate Continuous Improvement Manager, Precision Partners Holding Company, Amherstburg, Ontario, Canada

8:00 AM–8:40 AM; #LSS–091
Fusion: Lean Six Sigma Meets Customer Experience

Perian Stavrum, Sr. Director Program/Project Manager, Wolters Kluwer, Saint Cloud, MN, USA

Lisa Hagen, Customer Experience Program Manager, Wolters Kluwer, Saint Cloud, MN, USA

8:40 AM–9:15 AM; #LSS–092
Impactful Voice of the Customer Process For a Compelling Business Case

John Goodman, Vice Chairman, Customer Care Measurement & Consulting, Alexandria, VA, USA

9:15 AM–9:50 AM; #LSS–093
Combating Cyber Crime: Implementing a Successful Cyber Management System

Satya Kudapa, Business Management Consultant/ LSS Master Black Belt, TMAC University of Texas at Arlington, TX, USA

8:00 AM–8:40 AM; #LSS–101
Becoming a Coaching Powerhouse!

Ron Darnell, 8D Implementation Manager, Siemens Gamesa Renewable Energy, Orlando, FL, USA

8:40 AM–9:15 AM; #LSS–102
Coaching the Lean Mindset in Service

Dieter Joseph Duarte, Owner & Founder, Makoto Flow, Ltd., Lwakuni-shi, Japan

8:00 AM–8:40 AM; #LSS–111
I Brought Plenty of Pink Post-It Notes: Lessons Learned From Facilitating Kaizen Events
Tom Lease, Staff Chief Engineer, Northrop Grumman, Linthicum, MD, USA

8:40 AM–9:15 AM; #LSS–112
Point of Cause: The Step Before Root Cause

Gregory Warren Robertson, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA

Nikki Morrow, Lean Strategy and Implementation Manager, Hallmark Cards, Kansas City, MO, USA

9:15 AM–9:50 AM; #LSS–113
How One Marshmallow Can Change the Way You Think About Problem Solving

Patrick Adams, CEO/Executive Lean Coach, Patrick Adams Consulting Services, Allendale, MI, USA

1:00 PM–1:35 PM; #LSS–151
Six Sigma for Operating Profit Maximization in Ship Assist at the West Coast of USA

Dr. Ernesto Garcia, Director, Crowley Maritime, Jacksonville, FL, USA

1:35 PM–2:10 PM; #LSS–152
DMAIC at Armstrong- Results That Will Floor You!

David Hanan, 6 Sigma Development Manager, MANTEC, Inc., Chambersburg, PA, USA

Sydney Tefft, Operations Leader, Armstrong Flooring Inc., Lancaster, PA, USA

2:10 PM–2:45 PM; #LSS–153
Using Lean Philosophy To Reduce the Cycle Time of Recruitment Process

Dr. Yousuf Al Khamisi, Lean Practitioner, Sultan Qaboos University, Muscat, Oman

1:00 PM–1:35 PM; #LSS–161
The Importance of "DOE" When Conducting a DOE

Dr. Scott Kowalski, Advisory Technical Training, Minitab, Sanford, FL, USA

1:35 PM–2:10 PM; #LSS–162
Improved Analysis Technique for the Solution Selection Matrix

Robert Rhyder, Contractor, GuideWell, Jacksonville, FL, USA

2:10 PM–2:45 PM; #LSS–163
Overcoming Bias – A Core Skill for Effective Data Collection

Russ R. Aikman, LSS Program Manager, TMAC/The University of Texas at Arlington, Arlington, TX, USA

 Palm Ballroom 5
Track Chair: Bonnie Stone;
RC: Kimberly Watson-Hemphill

1:00 PM–1:35 PM; #LSS–171
“The Winds of Change” Sailing Your Project to Success

Jennifer Hooks, Director Performance Improvement, Medical University of South Carolina, Charleston, SC, USA

1:35 PM–2:10 PM; #LSS–172
Creating a Culture of Excellence to Deliver Value and Achieve Peak Performance

Dr. Read G. Pierce, Vice President, Culture Transformation and Strategy, Institute for Healthcare Excellence, Ponte Vedra Beach, FL, USA

Dr. William J. Maples, President and CEO, Institute for Healthcare Excellence, Ponte Vedra Beach, FL, USA

2:10 PM–2:45 PM; #LSS–173
Cultivating an Improvement Mindset in the Millennial Generation

Benjamin Hoseus, Sr. Associate, Process Capability Partners, San Antonio, TX, USA