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The World’s Leading Conference on Lean Six Sigma Methodologies


Building High-Performing Organizations

Industry: Not Industry Specific

Keywords: Driving Digital Transformation; High-Performance Leadership; Coaching

Level: All Levels


The success of an organization’s digital transformation depends on its managers' and leaders' digital skills and talents. Today’s mix of senior, aging-out Gen X, (born between 1964 and 1979) and younger Gen Y (1981 and 1994) technology managers and leaders shared in a recent study that they did not have a firm grasp on what are some high-performance fundamentals for driving digital change or digital transformation, becoming the 4.0 Digital Leader. Also, when recently surveyed, a high percentage of managers shared that they believe a large portion of managers are not effective coaches. Further, managers struggle to find time to prioritize coaching, which is an area that needs development for many managers. In contrast, many managers have never been trained in effective coaching practices. This presentation provides fundamentals of high-performance driving digital change best practices for developing high-performance leaders and shares the importance of coaching for high performance in building, leading, and sustaining an innovative digital organization.

The session will be structured along with the presentation of a digital leadership framework, the results of a leadership development program, the history and importance of coaching, closing with the employee ability and motivation coaching style matrix to drive digital change. Participants will interact as the presenter asks group questions and during the Q&A at the end.

There are three key takeaways:

1. The high-performance leadership fundamentals of driving digital change;

2. Best practices for developing high-performance leaders;

3. The importance of coaching for high performance in building, leading, and sustaining an innovative organization.


Luis G. Morales

Cybersecurity Program Manager, Genuine Parts Company, Sandy Springs, GA, USA

Luis is a Doctoral Learner at Capella University about to finish his Doctorate in Business Administration (DBA) with a specialization in Organizational Development and Leadership. He has been a Senior ASQ member since 1996, holding three ASQ certifications: CMQ/OE, CSSGB, and CQIA. He is also a PMP® from the Project Management Institute and a member of the Association of Change Management Professionals (ACMP). Luis has successfully applied organizational and individual change management models such as the Prosci ADKAR® individual change model and Kotter’s organizational change model with senior and mid-level technology leaders and front-line process owners across several IT Service Delivery, Telecommunications, and Cybersecurity organizations, as well as the within ASQ and the Geographic Communities Council. He has served as a multiyear examiner for the Malcolm Baldrige National Quality Awards Program, the Presidents Quality Awards (PQA) Program, a multiyear examiner and team leader, and instructor for the Veterans Affairs Quality Awards Program, and a multiyear examiner, team leader, instructor, judge, and lead judge for the Virginia State Quality Awards Program.

Luis has also assisted five (5) organizations internally in applying the tenets of the Baldrige criteria to either receive a Site Visit from their respective state’s awards program or a finalist award, all in testimony to his penchant for performance improvement and teaching others.


Government Organizations


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