BIOGRAPHY

Tamara Mackroy

Program Project Management Consultant, Management & Consultative Favor LLC, Goldenrod, FL, USA

Tamara (Tam) Mackroy has collectively over 20 years of experience in supervising programs, managing compliance regulations, and overseeing payer contracts. In marrying these elements of business operations, Management & Consultative Favor, LLC was fashioned.Tam has worked as a NY State Certified Physical Therapy Aide, has her AAS as a Medical Assistant, her BBA in Health Services Administration and has her MS in Human Services with a Concentration in Social Policy, Analysis and Planning. She has been the face of business development, overseen portfolios netted in the millions, and is known as an innovative thinker. Tam has a knack for identifying inefficiencies, leading project teams and creating or revamping business processes. Staying true to her dedication of the work she performs, Tamara has taken strides in the areas of process improvement by obtaining additional training in the segments of Program Management, Quality Management, and Six Sigma. She is certified in Project Management Essentials and is Lean Six Sigma Yellow Belt certified. She also holds certificates in Case Management, Co-Occurring Disorders and Addiction Counseling. She is also a Peer Specialist.Tam is the President and Founder of the nonprofit, Maternal Matters Favored. The mission of this organization is to be a conduit for providing resources to organizations who specialize in women reproductive healthcare services; as well as perinatal/postpartum mental health, substance use disorders and or behavioral health fields. Tam also is the Owner/CEO of Favorable Human Services Solutions. The mission of this organization is to aid those who are released from jail and or prison obtain services that serve as a catalyst to re-entering society. Services include mental health and substance use counseling, job assistance, financial literacy, and housing identification to name a few. The sustainability of this organization is through community partnerships and advocacy tactics. She is a member of the Seminole County Chapter of the NAACP. Tam sits on the SemDems Diversity & Inclusion Committee and is their Secretary. She is a Women Empowerment Specialist for Wombversity. She's a member of FL Rising's Leadership Council for the State of Florida and a member of the Eatonville Chamber of Commerce. Tam is a Central FL Legislative Liaison for the National Alopecia Areata Foundation, where she speaks with politicians on both sides of the aisle on bills that help Alopecians in their daily lives; and she is a Board Member for the Central FL Alopecia Support Group. Tam is a Board of Directors member and the Governance Committee Chair for the Center for Independent Living. As a member she joins forces with fellow stakeholders on the strategic planning that is needed to help the organization successfully achieve their goals. She has been a General Partner for Just for Profit Investment Club for several years. The mission of this all women company is to continuously educate themselves on the Nasdaq, NSE and NYSE markets in order to make sound financial investments. She is the Past President for the National Organization for Women-Seminole County Chapter and the past Co-Chair, for the Alzheimer’s Association (Central & North Florida Chapter) The Longest Day Committee. Tamara is also a member of the Project Management Institute-Orlando Chapter, ASQ-Orlando Chapter and Newborn Fellowship church-Orlando.

ABSTRACT

Lean Six Sigma Analytics for Human Services Providers

For far too long many human service programs aimed at enhancing the well being of citizens have missed the mark in numerous ways. It can be said that “well-oiled” machines have extreme waiting lists and are at times not able to assist a person in immediate crisis. While on the other hand, studies show that “mom and pop” organizations who are in some cases just starting up and have the bandwidth to aid an individual, do not have the resources to properly set up operations and scale their organizations.

As a Project Management Consultant with a M.S in Human Services I see the coin on both sides and work with many organizations across the country to aid them in implementing healthy community based programs. There is a repeated trend among human service providers-the lack of understanding the necessity of an operational blueprint. Regrettably, this is sometimes confused with a strategic plan and or business plan. This presentation will explain:

•The basic importance of DMADV in order to deploy robust operations, create sustainability and increase opportunities for revenue.

•How these guidelines when applied with LSS analytics will save a provider time, resources and finances (reducing muda).

•The pros and cons of when such methodologies are not carried out for nonprofits and or for profit human service organizations. At the end of the day, when working in the human services field, it is imperative that the service delivery of a program is operating at its maximum present day potential. This includes a collaborative approach with regards to the organization’s systems, processes and the people conducting the scope of work.

Without mapping out the route in which each operational quadrant will run, the life cycle of the program will be off kilter. And while sprints can take place when program evaluations are performed, it should be noted that a breakdown or bottleneck can be detrimental to someone in the underserved and underrepresented population.


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