Lean Six Sigma Delivering Results for the Marine Corps
Spoiler alert: Clearance processing at a Marine Corps command dropped from 290 days to 60 days and leadership’s trust in security personnel increased. How?In December 2018, a Marine Corps command based out of Ft. Meade, Maryland was struggling. A security clearance, which was rare for many Marines, was required for all incoming personnel. The process to obtain this clearance was arduous and woefully time consuming. Leadership was frustrated and an internal investigation was conducted. The Commander realized that with a wave of new people coming to the command, the organization needed to get really adept at processing these clearances. A Lean Six Sigma Black Belt project, led by the Marine Corps Forces Cyberspace Command Information and Knowledge Manager, Mr. John Schirrippa, launched to analyze the “as-is” state of affairs, make recommendations for improvement, and implement change. The story of the project was shared with several Green Belt and Black Belt classes as a model project and something for those pursuing certification to aspire to.Mr. Schirrippa will provide a first-hand, high-level summary of the project including forming the team, creating the project charter, Gemba, quantifying improvement relatable to senior leadership, lessons learned, and how the results were positively received. Mr. Schirrippa will also describe standing up a Continuing Process Improvement program at a 4-Star Combatant Command and navigating some of the initial challenges. The brief will conclude with the way ahead. Where does US Cyber Command’s Lean Six Sigma program go from here? How do we sustain Green Belt training, build a Black Belt bench, and help Green Belt graduates begin a project.