Excuse Me…are YOU Listening?
Walt Disney said, “The way to get started is to quit talking and begin doing.”Doing what you might ask? I say “Quit Talking and Begin Listening”Research suggests we listen at about 25 percent efficiency. And, although most people agree that good listening is essential, very few actively seek to improve their listening skills.Just think nobody is born knowing how to read and write. These essentials skills are mastered by constant practice. Similarly, listening has to be learned the same way.As Lean Six Sigma practitioners, it may seem obvious how to listen – Don’t we listen to people and their words all day every day?Our success with project teams, leadership and all our stakeholders are driven by how well we listen.When we become better listeners, we can improve our productivity, as well as our ability to influence, persuade, negotiate, and can avoid conflict and misunderstandings with our teams.Come join me as we discuss and participate in active listening one of the power tools needed in our Lean Six Sigma toolbox. At the conclusion of the presentation, participants will understand the benefits of listening, their listening strengths and opportunities for improvement and multiple tactics for enhancing their listening skills in person and virtually.